Zoom reports that a significant number of Polycom devices are back online, and service has been restored for the majority of their affected users. They are continuing to work with their underlying provider in resolving the remaining subset of users whose Polycom devices remain offline. More updates to come as they become available.
Posted Sep 27, 2026 - 15:00 EDT
Identified
Zoom has identified the root cause affecting service degradation with a subset of users' Polycom devices going offline. Their engineering team is working with their underlying provider on a resolution. Further updates will be provided as they become available.
Posted Sep 26, 2026 - 13:34 EDT
Investigating
Zoom is investigating a service degradation with a subset of users with Polycom devices going offline. They working to identify the impact and root cause. We will provide an update as soon as more information becomes available from them.