Resolved - This evening at around 7:30pm EST / 4:30 PST we received an alert that both our Los Angeles and Chicago DC (Data Centers) went off line. This lasted approx. 7-10 mins during which time inbound/outbound calling services were unavailable and phones lost their registration.

A proper RFO (Reason for Outage) is expected from our engineering team in the next 24-72 hours. The RFO will provide an exact determination of what happened and articulate any steps being taken to avoid a similar event in the future.

LunaTech takes these matters seriously and remains as communicative and as transparent as possible about all issues affecting our services as we are made aware of them. We apologize for any inconvenience experienced during this brief outage and will release the RFO as soon as we have it.

If you have any questions in the meantime or are still experiencing an issue please reach out to our Support team.
Dec 1, 16:30 PST